Hk Hkp Limited

is not responsible for delays once the package has been handed over to the carrier.

Shipping Costs

Shipping fees are calculated at checkout based on the destination, weight, and dimensions of your order. Free shipping may be available for select promotions—check our website for details.

International Shipping

We ship worldwide, but customers are responsible for any customs duties, taxes, or import fees imposed by their country. These charges are not included in the order total and must be paid by the recipient upon delivery.

Returns & Refunds Policy

14-Day Money-Back Guarantee

We offer a 14-day return policy from the date of delivery. If you are unsatisfied with your purchase, you may return eligible items for a full refund or exchange, provided they meet the following conditions:

• Items must be unworn, unwashed, and in their original condition with tags attached.
• Proof of purchase (order number or receipt) is required.
• Returns must be initiated within 14 days of delivery.

Final sale items (e.g., clearance or discounted products) are non-refundable unless defective.

Return Shipping Costs

Customers are responsible for return shipping fees, except in cases where the item is faulty or incorrect due to our error. We recommend using a tracked shipping method, as Hk Hkp Limited is not liable for lost or damaged return packages.

Refund Processing Time

Once we receive and inspect your return, refunds will be processed within 14 business days. The refund will be issued to your original payment method.

• Credit/Debit Card Refunds: 5–14 business days (depending on your bank).
• PayPal Refunds: 14–30 business days (some regions require up to 30 days under PayPal’s policy).

Note: The refund timeline begins only after we receive and approve the returned item.

How to Initiate a Return

1. Contact Us: Email help@clothingmotion.com within 14 days of delivery with your order number and reason for return.
2. Wait for Approval: Our team will review your request and provide return instructions.
3. Ship the Item: Send the product back with all original packaging and tags.
4. Refund Issued: Once received, we will process your refund within the specified timeframe.
5.  

Exchanges

If you wish to exchange an item for a different size or color, please follow the return process and place a new order. Exchanges are subject to product availability.

Damaged or Incorrect Items

If you receive a defective or wrong item, contact us immediately at help@clothingmotion.com with photos of the issue. We will cover return shipping and arrange a replacement or refund.

Contact Us

For any questions regarding shipping or returns, please email help@clothingmotion.com. Our customer service team will respond within 24–48 hours.